Zendesk
Zendesk consolidates your customer support across channels, automates routine inquiries with AI, and scales support operations without custom development.
Proven Score
Established. Ranked #2 of 2 researched vendors in Customer support. Checked 2026-10-21.
Evidence
| Founded | 2007 (19 years) source |
| Market standing | Private, valued $1B+. Taken private by Hellman & Friedman and Permira for ~$10.2B (completed Nov 2022); formerly NYSE: ZEN source |
| Clients named by the vendor | 6, of which 5 are public companies or major institutions |
| Clients verified on Proven | 12 (CRM sync or Crossbeam) |
| Trusted networks | 162 investor, bank and government networks (shown, not scored) |
Clients named by the vendor
| Client | Caliber | Source |
|---|---|---|
| Siemens | Public company or major institution | vendor page |
| Tesco | Public company or major institution | vendor page |
| Stanley Black & Decker | Public company or major institution | vendor page |
| LATAM Airlines | Public company or major institution | vendor page |
| Four Seasons | Named client | vendor page |
| Polaris | Public company or major institution | vendor page |
Discounts for Proven network members
12 Months free + AI features included · Up to $50,000 value
For startups, every dollar and headcount is a strategic choice. So here’s one less thing to worry about: runway. Startups get the full Zendesk Suite, including AI Agents and Copilot, at no cost for up to two years. With…
Zendesk - 6 Months FREE Customer Service Suite & CRM · Up to $25,000 value
Every customer counts when you're a startup. You're handling a lot but you can still build lasting relationships from the start. Zendesk gives you the tools you need to deliver a better experience for your customers and…
Proven | Use Zendesk Suite and Sales CRM FREE for 6 months · $25,000 value
Every customer counts with Zendesk for Startups. Elevate your startup's customer experiences with our easy-to-use CRM platform and advanced AI tools. Qualifying, early-stage [partner name] startups get access to exclusive benefits like... · 6 months of Zendesk Suite and Zendesk Sales CRM for free . · Onboarding support and office hours with our startups success team . · Access to community events and educational resources . To qualify for this program, you must be a new Zendesk customer with fewer than 50 employees and have raised funding that does not exceed Series B
See Zendesk deals on Proven Deals
Members redeem through their investor or bank's Proven marketplace. Terms vary by network.
Competitors in Customer support
| Fin (formerly Intercom) | 100 |
| Zendesk | 72 |
| Freshworks | Score in progress |
| OP360 | Score in progress |
| Front | Score in progress |
| Planhat | Score in progress |
| TaskUs | Score in progress |
| Gainsight | Score in progress |
| ChurnZero | Score in progress |
| DevRev | Score in progress |
| Delighted | Score in progress |
| Balto | Score in progress |
| Call Pal | Score in progress |
| Vitally.io | Score in progress |
| GuideCX | Score in progress |
| Yellow.AI | Score in progress |
Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Methodology. Updated 2026-10-21.