Freshworks
freshworks.com · Customer support · Customer & Communications
Freshworks Inc. is a cloud-based software-as-a-service (SaaS) company founded in 2010 in Chennai, India, and now headquartered in San Mateo, California. The company provides AI-first service software aimed at enhancing customer and employee experiences.
Company facts
| Founded | 2010 (16 years) |
| Market standing | Publicly traded (NASDAQ: FRSH) |
| Employees | 4,500 |
| Headquarters | San Mateo, United States |
| Trusted networks on Proven | 41 investor, bank and government networks offer Freshworks to their members |
Company facts from Apollo.io company data. Network, offer and redemption data from the Proven platform. A Proven Score is published once publicly named clients are verified with sources.
Competitors in Customer support
| Fin (formerly Intercom) | 100 |
| Zendesk | 72 |
| Freshworks | Score in progress |
| OP360 | Score in progress |
| Front | Score in progress |
| Planhat | Score in progress |
| TaskUs | Score in progress |
| Gainsight | Score in progress |
| ChurnZero | Score in progress |
| DevRev | Score in progress |
| Delighted | Score in progress |
| Balto | Score in progress |
| Call Pal | Score in progress |
| Vitally.io | Score in progress |
| GuideCX | Score in progress |
| Yellow.AI | Score in progress |
Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Methodology. Updated 2026-10-21.