Balto
balto.ai · Customer support · Customer & Communications
Balto is a real-time AI contact center platform founded in 2017 and headquartered in St. Louis, Missouri. The company focuses on enhancing agent performance by providing an AI workforce that guides agents, automates quality assurance, and offers coaching insights during live conversations across various channels, including voice, email, SMS, and chat.
Company facts
| Founded | 2017 (9 years) |
| Latest funding | Series B |
| Employees | 180 |
| Headquarters | St. Louis, United States |
| Trusted networks on Proven | 2 investor, bank and government networks offer Balto to their members |
Company facts from Apollo.io company data. Network, offer and redemption data from the Proven platform. A Proven Score is published once publicly named clients are verified with sources.
Competitors in Customer support
| Fin (formerly Intercom) | 100 |
| Zendesk | 72 |
| Freshworks | Score in progress |
| OP360 | Score in progress |
| Front | Score in progress |
| Planhat | Score in progress |
| TaskUs | Score in progress |
| Gainsight | Score in progress |
| ChurnZero | Score in progress |
| DevRev | Score in progress |
| Delighted | Score in progress |
| Balto | Score in progress |
| Call Pal | Score in progress |
| Vitally.io | Score in progress |
| GuideCX | Score in progress |
| Yellow.AI | Score in progress |
Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Methodology. Updated 2026-10-21.