Fin (formerly Intercom)
Fin automates your customer support and sales conversations, reducing ticket volume and accelerating cycles while your team focuses on complex issues.
Proven Score
Proven. Ranked #1 of 2 researched vendors in Customer support. Checked 2026-10-21.
Evidence
| Founded | 2011 (15 years) source |
| Market standing | Owned by a public company. Owned by Salesforce (NYSE: CRM) since Sep 2026 (~$3.6B); renamed Fin May 2026 source |
| Clients named by the vendor | 6, of which 3 are public companies or major institutions |
| Clients verified on Proven | 3210 (CRM sync or Crossbeam) |
| Trusted networks | 197 investor, bank and government networks (shown, not scored) |
Clients named by the vendor
| Client | Caliber | Source |
|---|---|---|
| Anthropic | $1B+ private company or top investor | vendor page |
| Atlassian | Public company or major institution | vendor page |
| AppFolio | Public company or major institution | vendor page |
| Lightspeed | Public company or major institution | vendor page |
| Glean | $1B+ private company or top investor | vendor page |
| Kalshi | $1B+ private company or top investor | vendor page |
Discounts for Proven network members
Get Fin + Intercom for free for 1 year. Deliver perfect customer experiences. · Up to $25,000 value
100% off in the first year, 50% off in the second year, 25% off in the third year. Eligible for: New customer | Pre-Seed, Seed or Series A | and up to 25 employees. Premium features include: Advanced Seats, Proactive…
Startups get Intercom + Fin for Free for a year. Get a direct line to customers with best-in-class support
100% off in the first year, 50% off in the second year, 25% off in the third year. Eligible for: New customer | Pre-Seed, Seed or * Series A | and up to 25 employees. Premium features include: Advanced Seats, *…
See Fin (formerly Intercom) deals on Proven Deals
Members redeem through their investor or bank's Proven marketplace. Terms vary by network.
Competitors in Customer support
| Fin (formerly Intercom) | 100 |
| Zendesk | 72 |
| Freshworks | Score in progress |
| OP360 | Score in progress |
| Front | Score in progress |
| Planhat | Score in progress |
| TaskUs | Score in progress |
| Gainsight | Score in progress |
| ChurnZero | Score in progress |
| DevRev | Score in progress |
| Delighted | Score in progress |
| Balto | Score in progress |
| Call Pal | Score in progress |
| Vitally.io | Score in progress |
| GuideCX | Score in progress |
| Yellow.AI | Score in progress |
Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Methodology. Updated 2026-10-21.