Zendesk has a Proven Score of 74/100 (Established). Freshworks has a Proven Score of 64/100 (Established). Zendesk ranks higher in Customer support. Both are in Customer support on the Proven Trust Index. Vendors cannot pay to change a score. Scores can't be bought.
| Input | Freshworks | Zendesk |
|---|---|---|
| Proven marketplaces | 11.2 / 15 | 15 / 15 |
| Member redemption clicks | 0 / 15 | 7.8 / 15 |
| Client quality | 20 / 20 | 20 / 20 |
| Operating tenure | 10 / 10 | 10 / 10 |
| Market standing | 10 / 10 | 6 / 10 |
| Connected relationships | 2.9 / 10 | 4.1 / 10 |
| Connected data | 0 / 5 | 0 / 5 |
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Freshworks · Zendesk · Best Customer support for startups, ranked by the Proven Trust Index
Data updated 2026-10-27.
Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Scores can't be bought. Data updated 2026-10-27. About the data · Proven