Freshworks vs Fin (formerly Intercom)

Fin (formerly Intercom) has a Proven Score of 100/100 (Proven). Freshworks has a Proven Score of 64/100 (Established). Fin (formerly Intercom) ranks higher in Customer support. Both are in Customer support on the Proven Trust Index. Vendors cannot pay to change a score. Scores can't be bought.

Score inputs

Input	Freshworks	Fin (formerly Intercom)
Proven marketplaces	11.2 / 15	15 / 15
Member redemption clicks	0 / 15	15 / 15
Client quality	20 / 20	20 / 20
Operating tenure	10 / 10	10 / 10
Market standing	10 / 10	10 / 10
Connected relationships	2.9 / 10	10 / 10
Connected data	0 / 5	5 / 5

Best for

Shared

Use case: Customer support

Different

Team size — Freshworks: 4,500 employees; Fin (formerly Intercom): not recorded
Region — Freshworks: San Mateo, United States; Fin (formerly Intercom): not recorded

Pages

Freshworks · Fin (formerly Intercom) · Best Customer support for startups, ranked by the Proven Trust Index

Data updated 2026-10-27.

Source: Proven platform data, public records and vendor websites. Vendors cannot pay to change a score. Scores can't be bought. Data updated 2026-10-27. About the data · Proven